Updated 21th July 2023
This shipping policy applies to orders placed through the official RoninDojo shop (shop.ronindojo.io).
Shipping locations:
US: All mainland states (excluding Alaska and Hawaii).
Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy,, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Switzerland, United Kingdom.
Shipping cost:
$15 flat rate
Shipping time:
Items are dispatched within 3 working days after payment confirmation.
Shipment is estimated between 3 to 9 working days after dispatch.
Note: delivery tracking information is sent to you via email by our automated system. It is in our experience that tracking information may not be sent/assigned until your package has arrived at the associated shipping company's distribution centre. Should you not yet receive any tracking information, please wait 6 working days from payment confirmation prior to contacting RoninDojo's customer support.
Shipping courier:
DHL: Germany
UPS: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy,, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Switzerland, United Kingdom, United States.
Sales tax / Import duty:
Orders received to Switzerland, Liechtenstein, and United Kingdom are subject to local sales tax / import tax regulations, and shall be paid by the receiving party at point of delivery. Refusal to pay sales tax / import duty by the receiving party will result in the order being returned to RoninDojo and a refund will not be issued.
Damaged shippments:
Any item that arrives damaged must be photographed with original packaging and reported via email to customer-service@ronindojo.io within 14 days of delivery. Please also refer to the RoninDojo Returns Policy.
If you'd like further clarification on any of the above, please reach out to us.